SLN Support Services
Access to SLN's online help request system, phone support and online FAQs.
HelpDesk Service Notice:
There is a scheduled maintenance outage for ANGEL which will occur on Wednesday February 15, 2012 from 12:00AM to 7:00AM EST. Please plan accordingly.
Please contact the SLN HelpDesk via phone at 1-800-875-6269, or submit a ticket request via Footprints using the button below, or via email to slnsupport@itec.suny.edu, if you experience any technical difficulties after this maintenance.
Enrolled Students
If you have enrolled in an online course, you can access your campus website online learning pages using the drop-down menu below.
Access your campus online course page
To log on to your course you'll need your user name and password.
Don't have it? Check here to find your Campus Log in Information.
Telephone Support
Telephone support is available during regular business hours, as listed below.
For faster service when contacting the SLN HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.
1-800-875-6269* (Toll-free within the United States)
1-518-320-1889* (Direct)
* Press option 1 to reach the HelpDesk
HelpDesk hours:
Monday - Thursday |
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Friday |
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Saturday |
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Sunday |
8am to 9pm EST |
8am to 5pm EST |
1pm to 5pm EST |
1pm to 9pm EST |
The SUNY Learning Network program is administered by the Office of the Provost.
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The SUNY Learning Network: Supporting Award-Winning Distance Education at SUNY Campuses since 1995
